Privacy Policy

Last Modified: 20 March 2020

Support

We would like to make your experience of the use of our platform as positive as possible. In the case that you do encounter any problems when using our service, please let us know. We are passionate about offering customer care. Please note that this support is never a legal obligation and that we do not take on more obligations than provided in these terms of use.

Terms of Use

The Privacy Policy – that may be amended at our discretion – apply to all our services that are provided to you online directly or indirectly. By browsing our website, making use of our website and/or making a reservation through our platform you acknowledge and agree that you have read the below Privacy Policy and you agree to the Privacy Policy. We advise you to carefully read the Privacy Policy, so you fully understand the rights and obligations you have in relation to your use of the platform.

Annotations:

“The annotation on the right contains a short explanation but is not legally binding.”

1.      Privacy

In order to make use of the Platform it is required that you provide TourSouthAfrica with personal information such as your name and e-mail address. The provision of this information is subject to legislation in respect of privacy. TourSouthAfrica only uses your personal data in accordance with the Privacy Policy.

In order to submit a Request or make a Reservation, you may be required to provide personal data to an Organizer. The Organizer is responsible for the processing of such data and shall do so in accordance with its own privacy statement. We shall not be liable for any damages incurred by you due to the processing of your personal data by an Organizer.

In other words:

“We take your privacy very seriously. We only gather (personal) data for the purpose of providing you the service you need. We take appropriate measures to safeguard your personal data. After making a reservation the trip organizer is responsible for handling of your personal information.”

2.      3rd parties

TourSouthAfrica will never sell your email address to 3rd parties. We will only share your details with 3rd parties that you expressly consent to being shared with. We take your right to privacy seriously and want you to feel comfortable using our platform (website, apps and other digital services). This Privacy Policy deals with personally identifiable information (referred to as “Data” below) that may be collected by us on our site. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control.

3.      Processing of your personal data

We use the personal data that we collect about you only for specific purposes. This includes, but is not limited to offer our services to you, to manage your registration and account, including your access to and use of our website and to publish your reviews, ratings and photos, communicate with you about your account or use of our site and services, to respond to, or follow up on, your comments and questions, and otherwise provide customer service, notify you about changes to our terms or privacy policy, ask you to leave a review or take a survey, operate and improve our site and services, personalize your experience on our site, measure interest in and improve our site and services, notify you about promotions and special offers, to let you partake in a prize draw, competition or complete a survey, protect, investigate and deter against fraudulent, unauthorized or illegal activity, administer and protect our business and to resolve disputes or troubleshoot problems.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you. Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. With your consent. Where we need to comply with a legal or regulatory obligation.

4.      Marketing

We may send to you marketing emails with information about TourSouthAfrica deals, destination and product news, offers, competitions, and other special promotions that we believe that you will find valuable, interesting or informative. You will receive marketing messages from us if you have given your consent, if you have requested them, or if you purchased goods or services from us and you have not opted out of receiving marketing messages.

If you are no longer interested in receiving future email marketing communications from TourSouthAfrica, you have several choices for opting out of future mailings, you may unsubscribe at any time by following the directions and link included in each email marketing message we send. Please note that, even if you opt out of receiving future marketing communications from TourSouthAfrica, we will continue to send to you emails regarding your purchases and bookings, and regarding administrative and service-related information such as changes to our terms, conditions and policies. We reserve the right to send you other communications, including service announcements, administrative messages, and surveys relating either to your TourSouthAfrica account, without offering you the opportunity to opt out of receiving them.

5.      How long will we retain your personal data

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure or your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

6.      Cookies and other web technologies

“Cookies” are pieces of information that are stored by your web browser on your computer’s hard disk, for record-keeping purposes.

You will also find more information about cookies in general, including how to see what cookies are installed on your (mobile) device and how to manage and delete them on

www.allaboutcookies.org.

7.       How we protect your personal data

At TourSouthAfrica we seek to maintain the integrity and security of your personal data. We have implemented and maintain appropriate physical, administrative, technical, and organisational measures to protect the personal data you provide us against unauthorized or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction. We seek to store your personal data in secure operating environments that are not accessible to the general public, and to have security measures in place at our physical facilities to protect against the loss, misuse or alteration of your personal data by our employees or third parties. However, no data transmission over the internet or data storage environment can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the personal data you provide to us will be secure at all times. TourSouthAfrica will rely on you telling us if you experience any unusual events that may indicate a breach in your information security. We will then seek to investigate whether this was related to the data transmissions from or to TourSouthAfrica and let you know what steps can be taken and have been taken to help rectify the problem.

8.      Information concerning minors

TourSouthAfrica is a general audience site and does not offer services directed to children. Should an individual whom we know to be a child under age 18 send personal information to us, we will delete or destroy such information as soon as reasonably possible.

9.      Changes to Our Privacy Policy

We know that our business will continue to evolve, and, as such, from time to time this Privacy Policy may be reviewed and revised. TourSouthAfrica reserves the right to change this Privacy Policy by posting the changes on its website. You can determine when this Privacy Policy was last updated by reviewing the LAST UPDATED legend stated on this Privacy Policy and any revisions will take effect upon posting. We will notify our members of material changes to this Privacy Policy by either sending a notice to the email address you provided to us or by placing a notice on our website. We encourage you to check this Privacy Policy from time to time to review the most current version.